We only charge premiums/contributions for the dates your employees have been enrolled in a benefit. Our monthly payment cycle runs from the 1st or 10th of each month* - depending on the benefit and provider. If an employee enrolled after these days of the month, we will not have deducted you for those employees and will only do it on the following month. See a list of all billing periods here.

That is, depending on the payment cycle of your benefits provider/s and the day your employees enrol in a benefits package, you might only be charged for that employee on their second enrolled month. If that's the case, you'll be charged for this employee the second full month together with a prorated first month*. 

​Here's an example: if employee A enrols on Irish health insurance on the 15th of January, they have joined 5 days into our monthly cycle, as we bill on the 10th of every month for most providers. As so, you won't see any payment for this employee in January; however, in February, we will add this payment to account for the January days. This way you will see a higher payment in February to account for both January days, and the month of February.

If you believe you have been invoiced incorrectly, please reach out to us at [email protected].
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