We want to make your invoicing as clear as possible. So, with Kota, you'll have separate invoices every month:
Kota's fees invoice - the fees you will be charged for using Kota's services
Providers' contributions invoice - the contributions you're paying to the providers for your enrolled employees' benefits
Kota's fees
Kota's fees
These are the fees you're charged for using Kota's services and apps. Here's an example of what an invoice for Kota's fees looks like:
Let's break this down a little more:
Subscription fee: This fee is the Kota subscription fee, which is charged at €9.00/£8.99 per month, per employee (excl. VAT). For customers joining from June 2025 onwards, please see new pricing here.
Processor fees: This fee represents Stripe's - our payment partner - expense for processing providers' contributions to your payment method. See below the charges according to payment method and currency:
Card: 0.75% for each provider contribution
SEPA Direct Debit: €0.35 per provider contribution
BACS Direct Debit: 1%, (minimum charge of £0.20, maximum charge of £2.00) per provider contribution
For example, if you have one benefits package with both health and pension and your payment method is direct debit, you'll be charged €0.70 for processor fees.
⚠️ For SEPA Direct Debit and BACS Direct Debit, if a transaction is declined, you might be charged dispute fees. The dispute fee varies based on your account’s default settlement currency: for Euro customers €7.50, and for UK customers £7.00 (subject to change). Please see more here.
For Card payments that fail, no fees are charged and we will attempt to recharge every 24 hours.
Providers' contributions
Providers' contributions
The contributions invoice shows the total cost of the plans you are paying for, for all of your employees. Here's an example of what an invoice for providers' contributions looks like:
In case you'd like to have a breakdown of contributions paid per employee, you should consult the payroll reports, also available on the Billing page. Read more about payroll reporting here.
Your first invoice might contain figures based on potentially the previous two months. So for example, if an employee joined their policy mid-way through the prior month, you will be billed pro-rata for this. Once this is regulated, each bill will appear the same, unless a new joiner is added to the scheme (in which case you will be charged for the new policy) or if someone currently on the scheme upgrades their policy.