Within what's covered in your health insurance plan, Irish Life will pay any of your hospital expenses directly to the hospital.

For any other health expenses covered by your plan, but not associated with hospital services, you need to pay them directly to the health service provider, and then make a claim with Irish Life Health. This can be easily done via the Irish Life Health portal, which you can access via Kota's mobile app.

For further guidance on how to proceed with a health expense claim in the Irish Life Health portal, you can consult this document, or watch this tutorial video: